Helpful and always friendly in and out fast
I've known this fine family for generations when they had a small store in the middle of the Square in the 1950's . It is now 2016 and that should at least tell you something. If you are in business that long; you are doing a 'lot' right !...Knowledge and understanding of your problem is 3/4 of the battle and the more 'you' know about 'your' problem the more helpful they can be. They don't have a 'crystal' ball. One time I needed an 'emergency' item for my toilet clog. When I got there, they were getting in their cars and they saw me, and asked me what I needed. They got out of their cars and opened up the store , put the lights back on and solved my problem. ! Try 'THAT' in Home Depot..or Loew's !!....There is 'NOTHING' LIKE a 'Community' Family, Business..........NOTHING.....!...
I've read the other reviews and feel badly that some folks didn't have their expectations met. I've found that the folks at Rounds have always been willing to work things out. That's why I keep going back and will continue to make Rounds my first choice.
I go to Rounds as my first choice. I have received excellent advice and customer service reliably for years. I love that they will always have leaf bags through the beginning of December when our Norwegian Maple drops its leaves. I brought back a garden hose splitter that had failed over the winter and was covered by a lifetime warranty. Even though they didn't have the same model, Mr. Round did not hesitate to give me a superior version as the replacement. They have an excellent selection of hard-to-find hardware; metric, galvanized, door, window, shutter repair, and on and on. Rounds is a huge benefit to our community, reliably employing our high school students and giving them great work experience.
Everything you need with staff that knows what it's talking about. A real hardware store.
This place is amazing. They have everything you want but can't find at Home Depot. As a family-owned business, they know it is all about customer service. As soon as you walk in someone asks if you need help, and they make sure you leave happy. Highly, highly recommend.
Round S Hardware is a US Hardware Store based in Stoneham, Massachusetts. Round S Hardware is located at 290 Main St, Stoneham, MA 02180, USA.
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